End With an Open Loop

following up · script

Before goodbye, name one specific thing in their life with a rough timeline that you'll check back on, write it down, and follow through.

The idea

I've watched a couple of people do something clever at the end of a conversation: they close with something specific to check back on. That's an open loop. It gives you a built-in reason to follow up, proves you were listening, and tells the other person you expect the relationship to continue. "We should stay in touch" has killed more relationships than distance ever has.

How to do it

  1. While you talk, listen for something coming up for them: an event, a decision, a trip.
  2. As you wrap up, say you'll check back on it, and roughly when.
  3. Note it somewhere you'll see it again.
  4. Check back. The loop only works once you close it.

Example

Say someone mentions they're heading to Portugal. You ask for a full restaurant report and jot "Portugal, restaurant report" in your notes. When you reach out later, you have an actual topic: the trip.

Script

"You mentioned your daughter's soccer tournament is next weekend. I'll check back in to hear how it went."

"Good luck with the board meeting Thursday. I'll check in Friday."

"Let me know how Portugal goes. I want a full restaurant report."

Watch out for

Sources

Related frameworks

Read next

By Zvi Band. Newsletter: Your Network Starts with You. Book: Success Is in Your Sphere.