The Reputation Advantage

foundations · framework

The internet killed the knowledge advantage and is killing the skills advantage. Reputation built through relationships is the one that survives, on top of real competence.

The idea

Professionals used to win on three things. The knowledge advantage: you had information nobody else could get. WebMD, Wikipedia, Zillow and Khan Academy ended that. The skills advantage: you were one of the few good plumbers or lawyers nearby. Communication tools and gig marketplaces made location matter far less; my own book was produced by people in DC, New York, Houston, Denver and Kiev. What's left is the reputation advantage, and given how humans are wired, it isn't going anywhere.

The caveat matters as much. Relationships get you referred and open the door, but being good at what you do is table stakes. As Jerry Della Femina put it, "nothing kills a bad product faster than good advertising."

How to do it

  1. Get genuinely good at the work first.
  2. Assume clients can find your knowledge and skills somewhere else.
  3. Invest in the thing they can't find elsewhere: people who know, like and trust you.

Example

When I hosted large tech meetups, I'd see the same people "networking" every month for startups that were still napkin sketches. My own referrals came out of the blue because I was a solid freelancer who happened to know a lot of people. Both halves mattered.

Watch out for

Sources

Related frameworks

Read next

By Zvi Band. Newsletter: Your Network Starts with You. Book: Success Is in Your Sphere.