Broadcast Rules

online and content · framework

Anything you broadcast must be valuable on its own and fit the relationship; then watch who engages and turn that into one-to-one outreach.

The idea

Twice a year my inbox fills with reminders to change my clocks. My devices do that for me. Nobody sending those thought "Zvi needs this." I'm one of many on a list. Broadcasting can build mindshare with a big group, but only if what you send would be worth something on its own, and only if it fits the kind of relationship you have.

How to do it

  1. Decide who should get it. The more important the relationship, the more likely something impersonal backfires.
  2. Make it valuable in isolation. Some people may appreciate a discount on your services, but the test is whether they'd value what you send on its own.
  3. Make it relevant to the relationship, a teaser of how useful you'd be up close. A real estate agent shares up-and-coming restaurants in a neighborhood. A lawyer explains a ruling that affects his clients. A consultant shares trends she's spotted in her clients' market.
  4. Give people a window into your life, so they feel closer when you do reach out personally.
  5. Harvest the signal. Notice who opens, clicks, replies or keeps liking your posts (often surprising people). They're the ones likely to pick up the phone. Reach them one-to-one.
  6. Where you can, add a personal line per recipient. That's one-to-one relationships at scale.

Example

For a short while I emailed my whole database updates and resources I'd found useful. Most responses were good. But a few people I really cared about told me off for something that impersonal. I quit doing it and doubled down on personal outreach for those relationships. These days the broadcast I do send is a quarterly personal update about my life (work, family, what I'm reading), and it's the best relationship investment I make.

Sources

Relatable: A split message in Relatable goes out as separate personal emails you can tweak one by one, which suits anyone above your lowest tier. How-to: Send one email to fifty people, personalized, Send a newsletter to a whole sphere.

Related frameworks

Read next

By Zvi Band. Newsletter: Your Network Starts with You. Book: Success Is in Your Sphere.