Match Investment to Tier

adding value · framework

Every touch costs different time and money, so spend dinners and gifts on your top tier and lighter touches on larger groups.

The idea

There's a whole menu of ways to add value: say hello, ask about their challenges, send useful information, write a handwritten card, send a gift, offer something exclusive, make an introduction, share a meal. Each has a price. A text costs seconds. A card costs a few dollars and five to 10 minutes. A meal runs $50-100 and about two hours with travel. An intro takes minutes but spends social capital. Match your total effort to how much the relationship matters and how many people sit in that tier. As we taught in my coaching: the higher the priority, the more you can invest, and the fewer A's you have, the more each one can get.

How to do it

  1. List your tiers with a headcount for each.
  2. For each tier, choose a mix from the menu you could sustain for every single person in it.
  3. Compare the tiers side by side. If cold leads get more than your best clients, fix it.
  4. If a tier is too much work, trim the people or slow the cadence. Every 45 days instead of 30 is a third less work, and most won't notice.

Example

In the book I sketched a split for a database with 100 web leads, 40 past clients, 20 hot prospects and 10 top clients. The 10 at the top: dinner twice a year, then a handwritten card and a personalized gift. The 20 prospects: a card plus a gift certificate to a neighborhood restaurant. The 40 past clients: a yearly gift and a call every six months. The 100 leads: the monthly newsletter and a call each quarter. I wanted to be everyone's best friend. I can't do that for everyone.

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Read next

By Zvi Band. Newsletter: Your Network Starts with You. Book: Success Is in Your Sphere.