Calculate Your Relationship ROI

career and business · tactic

Estimate what your relationships are worth: count your referrals and repeat clients, put a dollar value on each, then apply a realistic lift.

The idea

If you're going to spend time on your relationships, it's fair to ask what that could achieve, and you can put a rough number on it. Yes, valuing people in dollars feels icky. Remember you're building a business, and the people around it are part of how it grows. Your sphere's job is to bring you opportunities (leads, introductions, referrals, candidates); closing them is your job. So estimate what those opportunities are worth today, then what a modest improvement would add.

How to do it

  1. Start with what you have. How many referrals do you get a year? How many clients, and how many come back? How many people send you referrals? How many people in your network really matter to you?
  2. Value a relationship. What is a client worth? What share of referrals and leads become clients? For a fuzzier contact, ask what you'd pay to be connected to them.
  3. Apply a lift. Estimate the improvement from your own planned activity (say, ten extra conversations a day) or from outside data, and multiply.

Example

At Contactually, we put a number on referred hires. We paid $2,000 for an internal referral, half to the employee and half to a charity they picked, so a good candidate was worth at least $2,000 to us. For market data, we saw in our users that leveraging relationships through software went with about 40% more referrals and a 97% larger active network. So one rough formula: (value of a referral) x 1.4.

Watch out for

Sources

Related frameworks

Read next

By Zvi Band. Newsletter: Your Network Starts with You. Book: Success Is in Your Sphere.